Order & Delivery
Order & Delivery
· Note that we will no longer update on social media on product stock availability, as we can produce upon an order being placed. Unless it pertains to our limited edition where packaging might be limited, in which case, it will be flagged as out of stock. As always if you have special requirements, feel free to contact us.
Communication Mode
If orders were placed via WhatsApp or DM, we will provide updates there. If an order was placed via our shop, delivery updates will be via email, if immediate attention is required, we would use WhatsApp.
Product Stock
Our Kuro Snacks stock is monitored for quality assurance, we do not keep stock beyond a certain amount of time and this varies across the different products. We strive and aim to provide the best quality at all times. In some cases, when quantity is low, your order would be a pre-order, and delivery will be when all product stocks are complete. Either which way, from the moment Kuro Snacks are delivered, you can keep it in the packaging or airtight container for about a month, for it to last the longest, you can put it in the fridge, or better yet, the freezer, learn more about Kuro Snacks Care here.
Advance Orders
We welcome advance orders. This will ensure your delivery date/time will be locked in way in advance and your order will be produced to meet the timeline and you will receive a fresh batch that was made as close to your delivery date as possible.
Earliest Delivery
Subject to available stock and schedule, we can deliver within 1 calendar day at the earliest. However, if we do not have available stock on hand, we might take up to 3-5 business days.
Delivery Method
Most orders will be fulfilled via SingPost mail (unregistered) and should take up to 3-5 business days. If your order is above $100, your order would likely be delivered via our Kuro Snacks Pet Taxi & Courier Service. If you have a preference, you can contact us.
Urgent Delivery
For urgent deliveries, text your order to +65 9821 8700 so that we can pay special attention to it and come back to you on the next possible delivery slot. This may attract an additional fee and the payment mode would be strictly by PayNow/PayLah only.
Refill Delivery
This would follow a similar approach as delivery modes stated above, however, due to the need for physical refills, delivery slots would be limited. Please have your re-usable airtight containers ready. prior to delivery date/time-belt (not applicable for limited edition or promotional products). For this, please contact us with your order, you can do so via Promotions.
So, put in an order today, check out all our Kuro Snacks products:
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